1. Digital Product Delivery
All 3D models available on cyberscape3d.com. are digital products and do not require physical shipping. Upon successful payment, your purchased model(s) will be delivered electronically via:
Instant download from your account dashboard.
Email notification with a download link.
If you do not receive your download link, please check your spam folder or contact our support team at support@cyberscape3d.com.
2. Delivery Timeframe
Most purchases are processed immediately after payment confirmation. However, in rare cases, order processing may take up to 24 hours, depending on payment verification or technical issues.
3. File Format & Compatibility
Our 3D models are provided in commonly used formats such as OBJ, FBX, STL, BLEND, MAX, etc. (check the product description for details).
It is your responsibility to ensure compatibility with your software before making a purchase.
4. Issues with Downloading Files
If you experience issues accessing your purchased files, please:
Ensure you are logged into your account.
Check your email for the download link.
Contact our support team at support@cyberscape3d.com for assistance.
5. Refund Policy
As all our products are digital downloads, we do not offer refunds once the files have been delivered, except in the following cases:
The downloaded file is corrupt or incomplete, and we cannot provide a working version.
A duplicate purchase was made accidentally.
The product description significantly misrepresented the model’s contents.
For refund requests, contact support@cyberscape3d.com.
6. Contact Us
For any questions regarding our Shipping Policy or issues with your order, please reach out to:
3D-Optimus Robot Shipping
3813 Lower Mountain Rd, New Hope, PA 18938
+1 (571) 598-8530